AI Call Auditing Built for Teams That Handle Hundreds of Calls
Upload calls in bulk, let AI transcribe every conversation, generate audit scores, verify AI reports, and track performance from one intelligent dashboard.
Audio evidence
Every recording stays attached to its transcript and report.
Human verification
Reviewers approve or correct every AI audit outcome.
Transcript
Ready
AI report
Scored
Review
Verified
Trusted by scaling B2B teams at
428
Calls processed in today's QA queue
88%
Average AI confidence across flagged calls
64%
Less time spent finding review-worthy calls
Every conversation becomes review-ready evidence
Timestamped speaker labels make it easy for QA leads to jump from a flagged moment to the exact exchange behind it.
AI transcript
Timestamped speaker turns with audit cues
Thanks for calling Horizon Support. I see you uploaded three call batches today.
We need to know which conversations need manager review before tomorrow morning.
I can prioritize complaints, low confidence scores, and calls where the outcome is unclear.
One customer sounded frustrated about billing, so flag that as a complaint.
Why high-volume call teams choose CallAudit X
24/7 AI processing means no backlog — every call gets audited, scored, and queued for human review automatically.
Faster QA Cycles
Review 3x more calls per week with AI pre-auditing and prioritized flagging.
Lower Review Cost
Reduce manual QA hours by up to 64% with automated transcription and scoring.
Better Agent Training
Give coaches timestamped evidence and score breakdowns for every conversation.
Better Lead Detection
Flag high-value inbound leads automatically with AI intent classification.
A complete workflow for transcription, scoring, and verification
CallAudit X keeps every review artifact connected, so managers can coach from evidence instead of scattered notes.
Audio Intake Queue
A focused upload workflow for recorded calls, metadata, and processing status.
Replayable Call Evidence
Keep the original audio attached to every transcript and audit report.
AI Transcript Workspace
Read the conversation with timestamped speaker turns built for QA review.
Structured AI Audit
Convert every call into summary, category, sentiment, intent, mistakes, and next action.
Score Breakdown
Track agent performance, lead quality, call quality, and confidence scores.
Audit Categorization
Classify calls as sales lead, support, complaint, booking, voicemail, conversion, and more.
Reviewer Verification
Let users mark AI reviews correct or submit category corrections and feedback.
Sentiment and Intent
Surface customer mood, buying intent, escalation risk, and follow-up opportunities.
QA Analytics Loop
Turn verified reports into category distribution, score trends, and AI accuracy analytics.
Transcript-backed QA without a messy dashboard
Track transcript status, audit findings, scores, complaints, confidence, and verification from one focused workspace.
AI transcript
Timestamped speaker turns with audit cues
Thanks for calling Horizon Support. I see you uploaded three call batches today.
We need to know which conversations need manager review before tomorrow morning.
I can prioritize complaints, low confidence scores, and calls where the outcome is unclear.
One customer sounded frustrated about billing, so flag that as a complaint.
From bulk uploads to verified performance analytics
Upload recorded calls
Drop mp3, wav, or m4a files into the intake queue with agent, campaign, and call-type metadata.
Generate transcript
AI converts the audio into a readable conversation transcript with speaker turns and review-ready timestamps.
Audit the conversation
The system detects category, sentiment, intent, mistakes, customer mood, outcome, and recommended action.
Score and verify
Managers review agent score, lead quality, call quality, AI confidence, and approve or correct the result.
The math is simple
If your team manually reviews 200 calls/week at 12 minutes each, that's 40 hours of QA time. CallAudit X automates 80% of that review in seconds.
32h
Manual QA hours saved/week
Per team of 5 reviewers
80%
Calls audited without manual review
AI handles the first pass
$0.10
Average cost per call audit
Vs $2–$5 manual review
< 2 weeks
ROI timeline
Most teams see savings immediately
Built with enterprise-grade security from day one
Your call recordings and audit data stay protected with industry-standard security practices.
End-to-End Encrypted
All audio files and transcripts encrypted in transit and at rest.
SOC 2 Ready
Audit controls and compliance posture aligned with SOC 2 Type II.
GDPR Compliant
Data processing agreements available for EU customers.
24/7 AI Processing
Always-on transcription and auditing with 99.9% uptime SLA.
Everything your audit workflow needs
Audio Upload and Replay
Store call recordings in a reviewable workspace with evidence-first playback.
Call Transcription
Transform recordings into timestamped transcripts for managers and QA reviewers.
AI Conversation Audit
Generate structured reports with summary, category, sentiment, mistakes, and recommended action.
Agent Scorecards
Score agent handling, call quality, lead quality, and AI confidence in one panel.
Trusted by teams that need transcript-backed QA
“The transcript plus audit report gives us a real coaching artifact for every sales call. We reduced customer escalation rates by 35% in our first quarter.”
Maya Chen
VP of Quality Assurance • Northstar CRM
“We no longer review calls blindly. The automated agent scorecards tell managers exactly where to listen first, saving us 15 hours of QA per week.”
Owen Ross
Director of Call Center Operations • BrightLine Voice
“Verification is the key. Our reviewers can correct AI categories and keep accuracy completely visible. It built instant trust with the support agents.”
Priya Shah
Global Customer Support Lead • HelioDesk
Plans based on monthly call-audit volume
Starter
For teams starting with transcript-backed call audits.
$29/month
- 50 calls/month
- AI transcript
- Basic audit report
- Audio playback
- Category detection
- Email support
Pro
For teams verifying AI reports and tracking quality trends.
$99/month
- 500 calls/month
- Advanced audit analytics
- AI confidence score
- Verification workflow
- Priority processing
- Export reports
Business
For high-volume QA operations with admin governance.
$249/month
- 10,000 calls/month
- Team access
- Admin console
- Advanced reports
- Custom categories
- Priority support
Turn your next batch of calls into verified QA decisions.
Give managers the transcript, scores, and confidence signals they need before coaching conversations begin.
Start Free — 1st call free