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428

Bulk calls

94%

Verified

88%

AI confidence

CallAudit X audit workspace

Live processing

Agent score

91%

Coaching ready

AI confidence

88%

Human check queued

Audit volume

Calls processed today

428

Processing queue

3 flagged

support-escalation-091.wavComplaint91%

sales-demo-128.wavSales lead88%

billing-follow-up-044.wavSupport84%

AI transcript

Timestamped speaker turns with audit cues

Transcription complete

00:04Agent

Thanks for calling Horizon Support. I see you uploaded three call batches today.

00:18Customer

We need to know which conversations need manager review before tomorrow morning.

00:42Agent

I can prioritize complaints, low confidence scores, and calls where the outcome is unclear.

01:09Customer

One customer sounded frustrated about billing, so flag that as a complaint.

Verified

327

Needs review

Complaints

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500 calls/month

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