The AI transcription and call-audit loop
CallAudit X follows the full review path: audio evidence, timestamped transcript, AI audit report, scorecard, human verification, and analytics.
AI transcript
Timestamped speaker turns with audit cues
Thanks for calling Horizon Support. I see you uploaded three call batches today.
We need to know which conversations need manager review before tomorrow morning.
I can prioritize complaints, low confidence scores, and calls where the outcome is unclear.
One customer sounded frustrated about billing, so flag that as a complaint.
Upload recorded calls
Drop mp3, wav, or m4a files into the intake queue with agent, campaign, and call-type metadata.
Generate transcript
AI converts the audio into a readable conversation transcript with speaker turns and review-ready timestamps.
Audit the conversation
The system detects category, sentiment, intent, mistakes, customer mood, outcome, and recommended action.
Score and verify
Managers review agent score, lead quality, call quality, AI confidence, and approve or correct the result.
From recording intake to verified QA analytics
Create the audit workspace
Start with a clean workspace for sales, support, or QA teams.
Choose the review volume
Select a plan based on how many calls the team audits each month.
Upload calls with metadata
Attach recordings, agent names, campaign names, call type, and reviewer notes.
AI transcribes the audio
Generate a readable transcript that stays connected to the original recording.
AI builds the audit report
Summarize the call, detect category and sentiment, list keywords, mistakes, and next action.
AI scores call quality
Calculate agent score, lead quality, call quality, and confidence score.
Reviewer verifies the report
Mark the AI review correct or submit the corrected category and feedback.
Analytics update from reviews
Dashboards reflect real audit outcomes, category mix, scores, and AI accuracy.
Admins monitor quality
Admin teams track corrections, customers, reports, and platform-level audit performance.