AI call-auditing services for every step of the QA loop
From bulk call intake to transcripts, structured AI reports, scorecards, human verification, and analytics — each service is built around a real review decision.
100%
Transcript workspace
24/7
AI audit coverage
1 click
Reviewer verification
Live
Performance analytics
Audio Upload and Replay
Store call recordings in a reviewable workspace with evidence-first playback.
Call Transcription
Transform recordings into timestamped transcripts for managers and QA reviewers.
AI Conversation Audit
Generate structured reports with summary, category, sentiment, mistakes, and recommended action.
Agent Scorecards
Score agent handling, call quality, lead quality, and AI confidence in one panel.
Category Classification
Detect call type and route each conversation to the right operating workflow.
Intent and Mood Detection
Capture what the caller wanted and how they felt during the interaction.
Human Review Verification
Close the loop by confirming or correcting AI results from the call detail page.
QA Report Archive
Maintain a searchable record of transcripts, scores, corrections, and reviewer notes.
Audit Analytics
Measure score trends, sentiment distribution, category mix, and verified AI accuracy.
Admin Oversight
Monitor customers, calls, corrected AI mistakes, and platform audit performance.
Services stay connected from upload to verification.
CallAudit X is designed so each service creates the next review artifact, reducing handoffs between tools and spreadsheets.
Upload recorded calls
Drop mp3, wav, or m4a files into the intake queue with agent, campaign, and call-type metadata.
Generate transcript
AI converts the audio into a readable conversation transcript with speaker turns and review-ready timestamps.
Audit the conversation
The system detects category, sentiment, intent, mistakes, customer mood, outcome, and recommended action.
Score and verify
Managers review agent score, lead quality, call quality, AI confidence, and approve or correct the result.