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428
Bulk calls
94%
Verified
88%
AI confidence
CallAudit X audit workspace
Agent score
91%
Coaching ready
AI confidence
88%
Human check queued
Audit volume
Calls processed today
Processing queue
3 flaggedsupport-escalation-091.wavComplaint91%
sales-demo-128.wavSales lead88%
billing-follow-up-044.wavSupport84%
AI transcript
Timestamped speaker turns with audit cues
00:04Agent
Thanks for calling Horizon Support. I see you uploaded three call batches today.
00:18Customer
We need to know which conversations need manager review before tomorrow morning.
00:42Agent
I can prioritize complaints, low confidence scores, and calls where the outcome is unclear.
01:09Customer
One customer sounded frustrated about billing, so flag that as a complaint.
Verified
327
Needs review
41
Complaints
18